By visiting and/or ordering services on this Website, you agree and, where required, you consent to the collection, use and transfer of your information as set out in this policy.
When you visit the Website or make an order through the website, you may be asked to provide information about yourself, including your name, contact details including your international number and payment information such as credit or debit card information. We may also collect information about your usage of the Website and information about you from the messages you post to the Website and the e-mails or letters you send to us. We will also collect information from you when you contact our riders using the chat function on our website.
We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services.
You agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail. Where you have chosen at a device level to begin or continue receiving push notifications from us, we may send you push notifications relating to the services that you have requested from us and information about our services and offers. You can choose to stop receiving push notifications from us at any time by changing your preferences on your mobile device or by contacting us (see Contact).
If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out below and/or amending your profile accordingly.
Please note that by submitting comments and feedback regarding the Website and the services, you consent to us to use such comments and feedback on the Website and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside.
The information you provide to us will be transferred to and stored on our servers.
You agree that we may allow carefully selected third parties, including marketing and advertising companies, our affiliates, and associates, to contact you occasionally about services that may be of interest to you. They may contact you by telephone, SMS as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by using the contact details set out below and/or by amending your profile accordingly. We may also share your personal data with marketing companies who help us analyse the personal data we collect so that we can administer, support, improve and develop our business and services to you.
If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.
We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation, or in order to enforce our Website Terms and any other agreement, or to protect the rights of Yalah, Partner Restaurants or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and prevention.
You hereby agree & understand that we may share your information to Advertising Companies. We work with third party advertising companies (such as advertising networks) to serve advertisements on our behalf. For additional information, see the Cookies, Targeted Advertising & Analytics section.
Other third parties. In addition, we may disclose personal information about you (i) if we are required to do so to comply with law or to fulfil requirement of international legal standards or legal process, (ii) to law enforcement authorities or other government officials, (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity, (iv) when disclosure of your personal information is otherwise required or permitted by law, or (v) with your consent
We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires.
Where you have chosen a password which allows you to access certain parts of the Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to request and see the information we hold about you ("Access Request") and to ask us to make any changes to ensure that it is accurate and up to date. If you wish to do this, please contact us using the contact details set out below. In the event that you make an Access Request, we reserve the right to charge a fee of thirty United Arab Emirates dirhams to meet our costs in providing you with details of the information we hold about you.
ACCESSING, UPDATING, AND MODIFYING PERSONAL INFORMATION
Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal information, and have the personal information deleted, as appropriate. These rights may be limited in some circumstances by local law. We may take reasonable steps to verify your identity before granting access or making corrections. You may request to access, change, or delete your personal information by sending us an email.
You can opt-out of receiving marketing or newsletter subscription related communications by email by following the instructions within the emails you receive from us or by contacting us through our customer support email address. Please note that your opt-out request is specific to the particular type of email communication you receive from us. For example, if you opt-out from a newsletter subscription, you will no longer receive newsletter email communications, but you may still receive email marketing communications from us. Further, if you opt-out from both newsletter email and marketing email communications, we may still send you transactional or operational emails.Examples of transactional or operational emails include, , password resets, profile updates or other account related messages.
TEXT MESSAGE OPT-OUT
You can opt-out of receiving text messages from us by replying STOP to the text message you receive from us or making a request through our customer support email address. Please note that this will only opt you out of the specific text messaging program associated with that number.
PUSH NOTIFICATIONS OPT-OUT
When you download one of our mobile applications or when you visit our website, we may provide you with the option to receive push notifications. You may opt-out of receiving push notifications by adjusting the settings on your mobile device or browser.
When you use one of our mobile applications, we may ask you to share your location. It is mandatory for our users, while using our website through desktop or mobile to provide us an access to your geolocation information.
Cookies are small text files that websites and mobile application send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. We use different types of cookies on our website, including performance cookies, functional cookies and targeting cookies.
Please note that your opt-out only applies to the browser you use to submit your opt-out, so if you use multiple browsers or devices, you must opt-out on each browser, on each device. Your opt-out is enabled using cookies so once you opt-out, if you delete your browser’s saved cookies on a device, you will need to opt-out again on that browser on that device.
Please note that even if you opt-out of this form of targeted advertising, you may still see ads from us, but the ads will not be targeted based on behavioural information about you. To learn more about this type of advertising in general, visit the Digital Advertising Alliance at WWW.ABOUTADS.INFO/CHOICES or the Network Advertising Initiative at WWW.NETWORKADVERTISING.ORG/CHOICES.
We also work with third-party platforms, including platforms operated by social networks, such as Google, and Facebook, to show you advertisements or measure the effectiveness of our advertisements. We may convert your email address, telephone number, or other information into a unique value and have these third-party platforms match this unique value with a user on their platform or with other data they may have. This matching enables us to deliver advertisements to you and others on these platforms. You also can request that we refrain from using your personal information in this way by contacting us through our customer support email address.
We currently do not change our tracking practices in response to “do-not-track” signals or other similar mechanisms. Third parties that have content or services on our website, such as a social feature, an analytics service, or an advertising network partner, may obtain information about your browsing or usage habits. These third parties do not change their tracking practices in response to “do-not-track” signals from your web browser and we do not obligate these parties to honour “do-not-track” signals. To learn more about browser tracking signals and “Do Not Track,” please visit HTTP://ALLABOUNTDNT.COM.
We may use analytics services, such as Google Analytics, on our website, our social media pages, or our mobile applications to help us evaluate and analyse how visitors use these platforms. For specific details on how Google collects and uses information on our website, social media pages, or mobile applications, please visit: HOW GOOGLE USES DATA.
We do not transfer the personal information we have about you to countries/states other than the country/state in which the information was originally collected, and your personal information may be processed and stored inside of your country/state of residence. The data protection laws of Dubai shall be applicable and your personal information will be subject to applicable state laws.
This website is not intended for or directed to children under the age of thirteen (13) and we do not knowingly collect personal information from children under the age of thirteen on the website. If we become aware that a child under the age of thirteen(13) has provided us with personal information, we will delete the information from our records.
We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or use. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. We use the industry standard Secure Socket Layer (SSL) capable encryption technologies which aids in preventing 3rd party seeing your data as it traverses through the internet.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to Yalah App DMCC, R6 Retail Level, Cluster R, Jumeirah Lakes Towers, Dubai, United Arab Emirates; or email@example.com.